{"id":79,"date":"2005-03-09T12:01:15","date_gmt":"2005-03-09T17:01:15","guid":{"rendered":"\/?p=79"},"modified":"2005-07-25T13:05:46","modified_gmt":"2005-07-25T17:05:46","slug":"a-collection-of-computer-helpdesk-scenarios","status":"publish","type":"post","link":"https:\/\/www.jennamagee.com\/?p=79","title":{"rendered":"A Collection of Computer Helpdesk Scenarios"},"content":{"rendered":"<p>Somedays I don&#8217;t know what I&#8217;d post if it weren&#8217;t for these types of messages:<\/p>\n<blockquote><p>\nHelpdesk: What kind of computer do you have?<br \/>\nFemale customer: A white one&#8230;<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nCustomer: Hi, this is Celine. I can&#8217;t get my diskette out.<br \/>\nHelpdesk: Have you tried pushing the button?<br \/>\nCustomer: Yes, sure, it&#8217;s really stuck.<br \/>\nHelpdesk: That doesn&#8217;t sound good; I&#8217;ll make a note &#8230;&#8221;<br \/>\nCustomer: No &#8230; wait a minute&#8230; I hadn&#8217;t inserted it yet&#8230; it&#8217;s still on<br \/>\nmy desk&#8230; sorry&#8230;.<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nHelpdesk: Click on the &#8216;my computer&#8217; icon on to the left of the screen.<br \/>\nCustomer: Your left or my left?<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nHelpdesk: Good day. How may I help you?<br \/>\nMale customer: Hello&#8230; I can&#8217;t print.<br \/>\nHelpdesk: Would you click on start for me and&#8230;<br \/>\nCustomer: Listen pal; don&#8217;t start getting technical on me! I&#8217;m not Bill<br \/>\nGates!<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nCustomer: Hi good afternoon, this is Martha, I can&#8217;t print. Every time I<br \/>\ntry it says &#8216;Can&#8217;t find printer&#8217;. I&#8217;ve even lifted the printer and placed it in<br \/>\nfront of the monitor, but the computer still says he can&#8217;t find it&#8230;<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\n<!--more--><br \/>\nCustomer: I have problems printing in red&#8230;<br \/>\nHelpdesk: Do you have a color printer?<br \/>\nCustomer: Aaaah&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..thank you.<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nHelpdesk: What&#8217;s on your monitor now ma&#8217;am?<br \/>\nCustomer: A teddy bear my boyfriend bought for me in the supermarket.<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nCustomer: My keyboard is not working anymore.<br \/>\nHelpdesk: Are you sure it&#8217;s plugged into the computer?<br \/>\nCustomer: No. I can&#8217;t get behind the computer.<br \/>\nHelpdesk: Pick up yo ur keyboard and walk 10 paces back.<br \/>\nCustomer: OK<br \/>\nHelpdesk: Did the keyboard come with you?<br \/>\nCustomer: Yes<br \/>\nHelpdesk: That means the keyboard is not plugged in. Is there another keyboard?<br \/>\nCustomer: Yes, there&#8217;s another one here. Ah&#8230;that one does work!<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nHelpdesk: Your password is the small letter a as in apple, a capital letter<br \/>\nV as in Victor, the number 7.<br \/>\nCustomer: Is that 7 in capital letters?<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nA customer couldn&#8217;t get on the internet.<br \/>\nHelpdesk: Are you sure you used the right password?<br \/>\nCustomer: Yes I&#8217;m sure. I saw my colleague do it.<br \/>\nHelpdesk: Can you tell me what the password was?<br \/>\nCustomer: Five stars.<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nHelpdesk: What antivirus program do you use?<br \/>\nCustomer: Netscape.<br \/>\nHelpdesk: That&#8217;s not an antivirus program.<br \/>\nCustomer: Oh, sorry&#8230;Internet Explorer.<br \/>\n&#8212; &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<br \/>\nCustomer: I have a huge problem. A friend has placed a screensaver on my<br \/>\ncomputer, but every time I move the mouse, it disappears!<br \/>\n&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br \/>\nHelpdesk: How may I help you?<br \/>\nCustomer: I&#8217;m writing my first e-mail.<br \/>\nHelpdesk: OK, and, what seems to be the problem?<br \/>\nCustomer: Well, I have the letter &#8216;a&#8217; in the address, but how do I get the<br \/>\ncircle around it?\n<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Somedays I don&#8217;t know what I&#8217;d post if it weren&#8217;t for these types of messages: Helpdesk: What kind of computer do you have? Female customer: A white one&#8230; &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;- Customer: Hi, this is Celine. I can&#8217;t get my diskette out. &hellip; <a href=\"https:\/\/www.jennamagee.com\/?p=79\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=\/wp\/v2\/posts\/79"}],"collection":[{"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=79"}],"version-history":[{"count":0,"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=\/wp\/v2\/posts\/79\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=79"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=79"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jennamagee.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=79"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}